CQ in the Classroom - Queensland University of Technology (QUT) Business School
CHALLENGE
Queensland University of Technology (QUT) is a public university in Brisbane, Australia with 50,800 (2019) students across undergraduate, postgraduate and non-award programs. The QUT Business School has long recognized the need to prepare students for work in the increasingly globalised work environment.
Leadership Development Program Improves Customer Satisfaction Scores by 20%
Challenge
Addressing customer complaints is difficult no matter what the context. But it’s particularly challenging when the customer perceives that he/she is talking with someone from an entirely different location who may not understand them or vise versa.
High Potential Program Saves $2 Million
Challenge
This organisation is a multi-billion dollar enterprise with offices in over 70 locations around the world. After 60 years of success, the organisation had plateaued and many outsiders were describing it as stagnant and on the verge of becoming obsolete.
Expat Learning Curve Drops from 9 Months to 3 Months
Challenge
As one of the largest banks in world, this firm sends thousands of individuals annually on short and long-term global assignments each year. The individuals selected for these roles are among the top performers in the company but many of them take a long time to find their stride when relocating.
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