Augustine of Hippo said, “The world is a book and those who do not travel read only one page.” Now, a new study led by INSEAD professor William W. Maddux reveals that those who travel receive more job opportunities than…
Read More--Guest post by Julie Slagter with David Livermore If you have culturally diverse customers (and hopefully you do), consider adding the following to your customer service training manual: “Don’t treat customers the way you want to be treated”. This may…
Read More[Excerpt from upcoming global issue in People & Strategy Journal] I recently sat down with Bill McLawhon, head of leadership development at Facebook and a seasoned executive coach….First a little context: Many of Facebook's nearly 5,300 staff are under the…
Read More--Guest post by Anindita Banerjee, a Certified CQ Facilitator and head of cross-cultural training at Renaissance Strategic Consultants If you’re starting to work with a group in India, can you get by with a basic understanding of South Asians or do you need…
Read MoreIt’s widely known that Amazon founder, Jeff Bezos, frequently leaves one open seat at the company’s most important meetings. It’s there to remind his fellow executives and managers of the most important person in the room—the customer. Forbes reports that…
Read MoreTalk to most anyone who has worked on getting a deal in China and they’ll tell you stories about people who insisted on getting them drunk. In a culture where relationships can make or break you in business, getting drunk…
Read MoreWe know what a culturally intelligent individual looks like. We have more than 15 years of research that answers that question. And we can predict someone’s global potential in light of their CQ scores. But what does a culturally intelligent organisation…
Read MoreGrowing numbers of Study Abroad students spend most of their free time on Facebook and Skype, communicating with friends and family back home. Business travelers often do the same thing. Evenings are spent catching up on email and communicating with…
Read More“Cultural intelligence” or CQ is showing up all over the place. I’m extremely grateful for a groundswell of interest in assessing and developing CQ. But CQ is not really the point of what we’re after at the Cultural Intelligence Center…
Read MoreMost people I meet acknowledge the need for cultural intelligence. There’s growing consensus that life in our globalized world requires respect for one another. But the comment I often hear is, “Isn’t this pretty much common sense?” Respect people’s opinions,…
Read More