The giving and receiving of “compliments” is another example where leadership mantras fall short when mindlessly applied to all cultures. I did a quick search through the leadership books on my shelf and I quickly found the following from authors…
Read MoreEconomic recessions have typically been times when organisations scale back their global expansion. Not this time. The economic downturn is spurring companies to become more international. Executives from every region recognize that the greatest opportunities for growth exist beyond domestic…
Read MoreI can eloquently explain why some cultures value punctuality and efficiency (“Clock-Time” cultures) while others place greater value on relationships and flexibility (“Event-Time” cultures). But get me off stage and I’m not nearly so patient handling these differences myself. Full…
Read More“Okay. Let’s get down to business.” It’s a familiar phrase for those who live in meetings in the Western world. It’s code for, “Cut the chit chat. Time to get something done.” Yet for many cultures around the world, a…
Read MoreLearning and Talent Development (L&TD) professionals are crucial allies for assessing and developing cultural intelligence (CQ). The findings of a recent survey of L&TD practices in India, the U.K., and U.S. offer several strategic insights for those of us committed…
Read MoreThe $1.1 trillion buying power of Hispanic Americans hasn’t gone unnoticed by many companies. Bi-lingual staff, Hispanic focus groups, and niche marketing plans have become standard fare for many U.S. businesses that are trying to tap the Hispanic market. For…
Read MoreEveryday we get reminders about life in our borderless world... GE made $14.2 billion in profits in 2010 yet they owed no U.S. corporate taxes because most of their activity was abroad. The Hispanic population in the U.S. just hit…
Read MoreIn case you weren’t already convinced that cultural differences matter, brain research proves it. Culture shapes the wiring of our brains. Dr. Ying-Yi Hong did brain scans of American and Chinese students attending the University of Illinois, Urbana-Champaign. The students…
Read MoreTHE CULTURAL INTELLIGENCE DIFFERENCE just released and is now available. The book provides a quick summary of the latest research on cultural intelligence (CQ) and is packed with strategies for improving CQ. It also includes success stories of organisations who…
Read More--An Interview with Guido Gianasso, Vice President of Human Capital at IATA The International Air Transport Association (IATA) was founded in 1945 as a way to ensure that airlines and governments would work together to guarantee safe and efficient air…
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