I often watch customer service people interacting with foreign visitors. Inevitably, the foreign customer will ask the sales agent to repeat something. The agent repeats it, just as fast, and often with a hint of exasperation. And the visitor stands…

I’ve often prided myself upon how deeply I think and reflect about things….not at the expense of action. In fact, “thinking” is sometimes a way for me to bide the time when I’m bored on a plane or tuned out…

I’m privileged to do work that I love. I write, teach, and speak about global leadership and cultural intelligence. People often ask me, “So how did you end up in this kind of work?” I’m never quite sure how to…