By David Livermore, PhD
Last year I had the opportunity to speak to the 75 most senior women from one of the Fortune 100s we work with. This is the kind of opportunity I love. Women with passports from all over the world dealing with all the issues that come with leading across borders for one of the most global brands in the world.
The women took our Cultural Values Profile—an inventory that reveals your individual preferences on ten cultural values, including differences like direct vs. indirect communication or top down versus flat leadership styles. Typically, when we use this tool, even seemingly homogenous teams are surprised at the diversity of their cultural values. But this international group of women were remarkably similar in their cultural value ratings. I actually asked our team to double check the group profile because it seemed impossible that a group of 75 women from all over the world were scoring almost identical on nearly all of the dimensions. But indeed, it was accurate.
When I shared these results with the women, they weren’t the least bit surprised. They said, “How do you think we ended up in these positions? We wouldn’t be here if we didn’t think and work like our male counterparts do.”
Were they selling out? Or were they adapting to survive?
This is one of the issues that perplexes me most. Authenticity is the holy grail of diversity efforts: “Bring your whole self to work.” Yet adaptation to the preferences and norms of others is at the core of cultural intelligence. How do we give people the safety to be themselves while also expecting flexibility as a “team player”? And when are an organisation’s values unifying and when do they squelch diversity and innovation?
First, consider the upside and downside of “Authenticity” and “Culture Fit”.
AUTHENTICITY: Being true to one’s self and maintaining coherence between one’s values and how one behaves at work or school. An authentic workplace is an environment where you’re safe to be yourself.
|The Upside||The Downside|
|When people feel psychologically safe to reveal their identities and values at work, they are more engaged and effective. In contrast, covering one’s identify and values results in a high level of physical and emotional stress and the loss of diverse perspectives.||Authenticity can become an excuse for inflexibility. The more you work with people who don’t share your values, norms, and expectations, the more you’re going to have to choose between what is effective and what feels authentic. And what’s “authentic” for me may be “offensive” for you.|
CULTURAL FIT: The likelihood that a job candidate will be able to conform and adapt to the core values and collective behaviors that make up an organisation.
|The Upside||The Downside|
|A number of studies demonstrate that employees who fit well with their organisation, coworkers, and supervisor have greater job satisfaction are more likely to remain with their organisation, and show superior job performance.||“Culture fit” can easily perpetuate the ills of unconscious bias where managers hire people like themselves and discount those who are different. This type of thinking hinders diversity and leads to homogenous cultures.|
Here’s one way this dilemma plays out for me personally. My “authentic” style is to lead with transparency. So, whether it’s with my kids, our staff, or with a client, my default is to share whatever information I have because that’s who I am. And I want our organisation to be characterized by transparency. But sometimes transparency is ineffective or unwelcomed. I’ve made staff anxious by sharing my uncertainty about an upcoming change, and disclosing feelings of inadequacy to a new client can create questions of credibility and confidence. And some of our other leaders prefer to keep information much more private. But going against my natural style can make me feel like I’m an imposter.
My need to adapt is minimal compared to many other people. Adaptation is implicitly expected of women more than men, gay more than straight, black more than white, etc. But when should any of us be expected to give up our authentic preferences for the sake of an organisational purpose (culture fit)?
A couple shifts in how we think about this may be one way to get started:
FROM AUTHENTICITY TO CULTURAL INTELLIGENCE
Authenticity is a noble goal but we need to rethink what we mean by it. In reality, we all adapt and filter based on the audience. How I relate to my kids is different from how I relate to my work colleagues. And I relate to each family member and colleague differently based upon their preferences and values. So we have to transcend a rigid notion of authenticity and instead, figure out what it means to be true to ourselves while knowing we always need to filter and re-appropriate how we express ourselves based on the context.
The struggle comes when a core value is challenged. If my “authentic” approach is last minute and yours is planning ahead, then what? If you view shaking the opposite sex’s hand as offensive and I see it as a respectful, professional greeting, which of us get to be ourselves?
This is the same process we go through as we travel and interact with people and cultures in different places. My daughter talks about how she grapples with this as a vegetarian who finds herself traveling and interacting with many individuals and cultures that don’t share her value for avoiding meat. At its core, cultural intelligence is about finding the equilibrium between adapting to the norms and preferences of others without losing ourselves in the process.
FROM CULTURE FIT TO CULTURE ADD
I’m always impressed when I visit a business like Trader Joe’s, the U.S. supermarket known for friendly and helpful cashiers who consistently go the extra mile to provide good service. It doesn’t matter which one of their hundreds of stores you visit, the customer experience is the same. Trader Joe’s has every right to hire people who share their value for greeting people with a smile and a willingness to help.
Organisations, like individuals, need to be true to themselves. So hiring people who are willing to sign on to your core values is essential. But hiring first and foremost based on “cultural fit” quickly leads to group think. How one individual expresses warmth and helpfulness may look very different from another person. So instead of looking for people who fit the organisational culture, ask what’s missing from it, and bring in people who will enrich and stretch it. Hire based on what one can contribute to your culture and take it further rather than one who simply fits who you already are.
BE YOURSELF, BUT EVOLVE
I’m the same person I was twenty years ago, however my style, perspective, and views have evolved significantly. My story has changed based upon what I’ve learned from trying on different styles and behaviors from working and relating with so many diverse groups. Some of those don’t fit me at all, but as I try out new approaches, I keep editing who I am. That’s not being fake. It’s simply learning to adapt based on the role and the preferences needed along the way.
It’s not unlike our evolving palettes. In her wildly popular TED talk, Jennifer 8. Lee, says that what we eat is an accumulation of our life experiences, including where you grew up, the people you’ve dated, and the places you’ve visited. We often pick up favorite foods from various places we’ve lived or encountered along the way but we continue to come back to foods that mean something to us. For most of us, our comfort foods stem from our upbringing but the more you travel, the broader the menu of options for food that bring you comfort.
The same applies to “being yourself”. A culturally intelligent approach to life and work gives us the opportunity to try other perspectives, values, and norms without needing to leave our original perspectives and values fully behind. As we broaden our scope by seeing through the eyes of others, we rarely abandon everything we thought and did before, but we evolve to take on other perspectives and values that fit us well. Transcend and include.
So did the women from the Fortune 100 company sell out? It depends. Each individual has to regulate how much of themselves to reveal and uncover based on the context and the objective. Many of these women sacrificed the freedom to lead with complete authenticity. But by being willing to adapt to the dominant culture, they created room for other women to lead and brought about incremental change to the organisation at large. Their willingness to adapt to the dominant norms may have given them some new perspectives and values they wouldn’t have gained if they had insisted on doing things their way. Any individual or organisation can adapt too far and lose themselves in the process. But some adaptation is almost always necessary.
Each individual needs to clearly identify:
- What are my objectives personally and professionally? What are our organisational objectives?
- Will adapting strengthen or weaken reaching these objectives?
- Will adapting compromise the core of who I am or expand who I am?
The only way we grow is to stretch ourselves beyond the limits of who we are and to take a more culturally intelligent approach to authenticity and fit. But organisations have to keep strategizing ways to allow people to express their diverse values in ways that move everyone further ahead. And together, we become a fuller, more authentic version of ourselves.